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Help

FAQs

How do credits work and how do I purchase or manage them?
Your current balance appears in the header. Click the credits icon (or go to My Credits) to add credits and review your history. Each step (lyrics, song, video) shows its exact cost on the button before you run it; you are charged when you click to start. Jobs cannot be canceled once started, but failed jobs are automatically refunded. You can see all charges and automatic refunds in My Credits. For questions about a transaction, email support@vizasound.com.
Do I own the jingles I create, and can I use them commercially?
Yes. You own the jingles you create. When you set a jingle to Public, you grant Vizasound a license to display, distribute, and promote it (with attribution) on our site, feeds, and compatible third-party destinations. Private jingles are not distributed. See the Terms for full details.
What’s the difference between Public and Private jingles?
Public jingles appear in the community and may be shared or syndicated to third-party sites with your username credited. Private jingles stay hidden from the community and are eligible for removal after 30 days, so please download any private work you wish to keep. You can switch a jingle to Private later on our site, but third-party copies of previously Public jingles may persist. For maximum control, choose Private at creation time.
How do I download or share my jingle?
Open the jingle page and use the Download or Share options. Audio is typically provided as MP3; videos are provided as MP4. Aspect ratios and durations depend on your selections when creating the video.
Can I resume or retry an incomplete or failed generation?
Yes. Go to My Jingles and open the item marked incomplete to continue the step you left off. If a step failed, our system automatically issued a refund; re-running that step will charge once for the new attempt. You are only charged for steps you actually run to completion.
How do I generate a video from my song?
After your audio is ready, choose a clip length, pick “AI Generated Video” (or upload your own), write a clear prompt, and optionally add a reference image—then click “Finish Video.”
Why did my lip-sync video not turn out as expected?
For best results use a well-lit, front-facing video with a single unobstructed face (avoid sunglasses/masks), steady framing, and clear audio. Longer clips or extreme motion can reduce accuracy—try shorter durations or a different source clip.
How do I delete my account and data?
From My Profile, choose “Close Account.” This removes your account and stored content from Vizasound’s servers. Public copies that were previously shared to third-party sites may persist outside our control; switching to Private or closing an account does not guarantee their immediate removal from other services.
How do I write my own lyrics and customize the music style?
On the lyrics step, switch to “Your Own Lyrics” and type your text. You can use structure tags like [Verse] and [Chorus]. On “Review and Create Song,” pick a genre and add comma-separated tags (voice, mood, instruments) before creating your song.
How do a I report an issue with content or other bugs?
If you find an issue with the application, or with content on this site, use the Report link at the bottom of any page and describe the issue to our team.
or ask our AI a question...