Help Center

Your current balance appears in the header. Click the credits icon (or go to My Credits) to add credits and review your history. Each step (lyrics, song, video) shows its exact cost on the button before you run it; you are charged when you click to start. Jobs cannot be canceled once started, but failed jobs are automatically refunded. You can see all charges and automatic refunds in My Credits. For questions about a transaction, email support@vizasound.com.

The Aimmy™ Awards are Vizasound’s annual awards for the best AI-generated music videos of the year. Winners are selected with help from Vizasound Judges and may be featured in Top Hits. Learn more about Judges and how selection works on the Ranks page. Ranks & Judges

Vizasound rankings are our loyalty program levels. As you create and engage with jingles, you can qualify for higher ranks and earn benefits such as credit rewards and special access. Your current rank, progress, and next requirements are shown on your My Rank page. Learn more about how ranks work on the Ranks page. Learn about Ranks

Yes. You can create an AI song and publish it as a music-only jingle, but it still needs a visual. On Step 3, choose “No Video” and upload an image to use as the visual for your song-only jingle.

After you have created a jingle video, select the Edit icon (pencil) and select a border frame for your video or insert text. This step can be done at any time, even for previous videos that you created.

Yes. You own the jingles you create. When you set a jingle to Public, you grant Vizasound a license to display, distribute, and promote it (with attribution) on our site, feeds, and compatible third-party destinations. Private jingles are not distributed. See the Terms for full details.

Public jingles appear in the community and may be shared or syndicated to third-party sites with your username credited. Private jingles stay hidden from the community and are eligible for removal after 30 days, so please download any private work you wish to keep. You can switch a jingle to Private later on our site, but third-party copies of previously Public jingles may persist. For maximum control, choose Private at creation time.

Open the jingle page and use the Download or Share options. Audio is typically provided as MP3; videos are provided as MP4. Aspect ratios and durations depend on your selections when creating the video.

Yes. Go to My Jingles and open the item marked incomplete to continue the step you left off. If a step failed, our system automatically issued a refund; re-running that step will charge once for the new attempt. You are only charged for steps you actually run to completion.

On the lyrics step, switch to “Your Own Lyrics” and type your text. You can use structure tags like [Verse] and [Chorus]. On “Review and Create Song,” pick a genre and add comma-separated tags (voice, mood, instruments) before creating your song.

If you find an issue with the application, or with content on this site, use the Report link at the bottom of any page and describe the issue to our team.

Go to Step 3, click Advanced under the play button, then toggle Lip sync. You have the option to lip sync a chorus, verse or a custom clip of your choosing. Lip sync is not available in Full Song mode.

Yes. On Step 3, click the second Advanced in the video prompt section. You will have a new prompt for guidance for the first frame image or to modify an image that you have uploaded.

After your audio is ready, choose a clip length, (or upload your own video for Full Song), write a clear prompt, and optionally add a reference image. Then click “Finish Video.”

For best results use a well-lit, front-facing video with a single unobstructed face (avoid sunglasses/masks), steady framing, and clear audio. Longer clips or extreme motion can reduce accuracy—try shorter durations or a different source clip.

When both users follow each other, new messages can trigger notifications. You can turn Message notifications on or off in Settings > Notifications.

Open Settings and go to the Notifications tab. You can disable App notifications, Message notifications, and Promotions and news to reduce alerts.

Message email digest sends a summary email when you have unread messages and are not using push notifications. You can enable or disable it in Settings > Notifications.

Direct messaging works only when both users follow each other. If one user unfollows, new messages are blocked until both users are connected again.

You can delete a single message from the chat thread or delete the conversation from the Messages list. Deletion applies to your view only, not the other user’s view.

If either user unfollows the other, new direct messages are disabled. Follow each other again to resume messaging.

Follow adds a user to your Following list. Follow back creates a mutual connection, which unlocks direct messaging between both users.

Open Connections from the header menu or from the followers/following counter on jingle pages. You can search users and take follow or message actions there.

These images help the AI keep your subject more consistent across generated videos. A head image is the most important and helps with facial identity. Full-body, left-side, and right-side images are optional, but they can improve body framing, side angles, and motion so the AI has more visual reference when building scenes.

Open Media Kit and use the My Images tab to upload or edit your saved images. Images are optional, and you can add only a head image or add additional views for better results. To control who can use your images in videos, go to Settings, open the Media tab, and change “Who can use my image in videos?” to Me, Connections, or Followers.

Go to Step 2, click Advanced, and choose the option to use your own voice. You will need to provide vocals either on this page or via the My Voice page in the menu.

Go to Settings and open the Media tab. There you can change “Who can use my voice in songs?” to Me, Connections, or Followers. This lets you decide whether only you or a broader group can use your saved voice in song creation.

From Settings, choose “Close Account” in the Profile tab. This removes your account and stored content from Vizasound’s servers. Public copies that were previously shared to third-party sites may persist outside our control; switching to Private or closing an account does not guarantee their immediate removal from other services.